Customer Service –
a practical guide for retail employees
In this new trading environment customers will experience a change to the way they purchase tobacco.
To comply with the new laws and keep it business as usual for you and your customers, you’ll need to focus on building your product knowledge and providing great customer service.
What you need to do
To deliver great customer service in the new trading environment, you need to:
Manage the change
Minimise transaction time
Build product knowledge
Test your knowledge: Download BATA’s quiz to test your knowledge about the new tobacco laws and how to keep it business as usual in the new trading environment.
Resources:
